Terms of Service

These Terms govern your use of Textback, a service operated by Phillips Co. By creating an account or using the service you agree to these Terms.

The service

Textback helps local businesses respond to missed calls with an automated text-back, request customer reviews, and send follow-up or invoice reminder messages by SMS. Voice calls are forwarded to a phone number you provide.

Your responsibilities

• You must have the right to contact the phone numbers you message through the service, and you are responsible for the content of messages sent from your account.
• You will comply with all applicable laws and carrier rules, including the TCPA and CTIA guidelines, and will honor opt-out (STOP) requests.
• You will not use the service for prohibited content (for example, unlawful, deceptive, or high-risk categories restricted by carriers).

Messaging terms

Message frequency varies. Message and data rates may apply. Recipients can reply STOP to unsubscribe or HELP for help. See our Privacy Policy for how we handle mobile data.

Subscriptions and billing

Paid plans are billed on a recurring monthly basis through our payment processor. Free trials convert to a paid subscription unless cancelled. You can cancel at any time; access continues until the end of the current billing period. Refunds are provided as described at sign-up.

Availability and disclaimers

The service is provided "as is." We do not guarantee uninterrupted delivery of calls or messages, which depend on third-party carriers. To the fullest extent permitted by law, Phillips Co is not liable for indirect or consequential damages, and total liability is limited to the fees you paid in the prior three months.

Termination

You may stop using the service at any time. We may suspend or terminate accounts that violate these Terms or carrier rules.

Changes

We may update these Terms; material changes will be posted here with a new date.

Contact

[email protected]. See our contact page for more ways to reach us.